Privacy Policy

1. Who We Are

Corridor Books is an independent literary publishing services provider based in Ontario, Canada. We provide editorial, design, formatting, publishing, and distribution services to authors. References to "we," "us," or "our" in this policy refer to Corridor Books.

We are committed to protecting your personal information and your right to privacy. If you have any questions about this policy or our privacy practices, please contact us at hello@corridorbooks.com.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. The information we may collect includes:

• Your first and last name
• Your email address
• Your mailing address 
• Information about your manuscript or publishing project that you choose to share with us
• Your preferred services and any other details you include in your enquiry

We do not collect sensitive personal information such as financial data, health information, or government identification numbers through this website.

Information We Do Not Collect

We do not use cookies, web beacons, pixel tags, or any other tracking technologies on this website. We do not use Google Analytics, social media tracking pixels, or any third-party analytics services. We do not collect any information about your browsing behaviour, device, IP address, or location.

3. How We Use Your Information

We use the personal information you provide solely for the following purposes:

• To respond to your enquiry about our services
• To assess whether your project is a good fit for our services
• To communicate with you about a potential or existing service engagement
• To send you information you have specifically requested, such as a project proposal or quote

We do not use your personal information for marketing purposes without your explicit consent. We do not sell, rent, trade, or otherwise transfer your personal information to third parties.

4. Legal Basis for Processing

Under PIPEDA, we collect, use, and disclose your personal information with your knowledge and consent. By submitting an enquiry through our contact form, you consent to the collection and use of your information as described in this policy.

You may withdraw your consent at any time, without any justification needed, by contacting us at hello@corridorbooks.com. 

Please note that:

• withdrawing consent may affect our ability to provide services to you;
• and will not apply to any legal, regulatory, judicial, financial or banking obligation we may have.

5. How We Store Your Information

Enquiries submitted through our contact form are stored in a secure database on our server. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiries from individuals who do not proceed with our services are deleted within twelve months of initial contact.

Our server is located in Canada. If you are accessing our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada.

6. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following limited circumstances:

• Service providers — we may share your information with trusted third-party service providers who assist us in operating our business, provided they agree to keep your information confidential and use it only as directed by us.
• Legal, regulatory or judicial requirements — we may disclose your information if required to do so by law, regulation, or in response to valid legal process, such as a court order or government request.
• Financial and banking requirements — we may disclose your information if required to do so, in compliance with, or in response to any request emanating from a financial or banking institution.
• Protection of rights — we may disclose your information where we believe it is necessary to protect the rights, property, or safety of Corridor Books, our clients, or others.

7. Your Rights Under PIPEDA

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights with respect to your personal information:

• Right of access — you have the right to request access to the personal information we hold about you.
• Right to correction and update — you have the right to request that we correct or update any inaccurate or incomplete or no longer valid personal information we hold about you.
• Right to withdrawal of consent — you may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
• Right to complain — you have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have handled your personal information improperly.

To exercise any of these rights, please contact us at hello@corridorbooks.com. We will respond to your request within thirty (30) days following our acknowledgement of receipt of your request.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to information collected on the Corridor Books website. We are not responsible for the privacy practices of any third-party sites and encourage you to review the privacy policies of any sites you visit.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws and regulations. We will update the "Last updated" date at the top of this page when we make changes. We encourage you to review this policy periodically.

Your continued use of our website after any changes to this policy constitutes your acceptance of the updated policy.

11. Governing Laws and Dispute Resolution

This Privacy Policy is subject to (i) the applicable laws and regulations of Canada, including but not limited to Personal Information Protection and Electronic Documents Act (PIPEDA) and (ii) to the applicable laws and regulations of the province of Ontario.

Any dispute arising from the interpretation or the execution of the provisions of this Privacy Policy shall be first subject to a mediation procedure that will take place in Greater Toronto, Ontario, Canada. Should the mediation procedure fail to reach a satisfactory result within two months following the occurrence of the dispute, the relevant courts of or in the province of Ontario shall solely have competence to rule upon said dispute.

12. Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable under applicable laws and regulations, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

13. Contact Us and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us: